Help & Support

Birmingham City Centre, UK

Need help to book an appointment or assistance with a hearing aid you’ve bought?

CALL US

If you need to speak to someone, you can call us on 0121 439 9432.
Opening hours: Mon – Fri: 9am to 5pm

EMAIL US

You can email us by clicking
here
Opening hours: Mon – Fri: 9am to 5pm

WRITE TO US

If you like, you can also write to us at: Veritas Hearing UK
PO Box 16138, Birmingham, B32 9GS

Established in 2011 for home hearing appointments

We started our company in 2011 in Birmingham with a simple concept of hearing appointments for anyone in the comfort of their own home, work or personal setting. We understand that not everyone can or wants to travel out to a clinic and some of us even prefer to be seen in our own surroundings.

We bring the clinic to you with our mobile compact equipment so we’re able to carry out everything from hearing tests, ear wax cleaning appointments to fitting and adjustments of hearing aids at home.

Our friendly Audiologists have over 20 years experience between them and are all here to help our customers get the best out of their hearing.

In the last 10 years we have grown to cover many parts of the UK and in 2018 we opened our first state of the art clinic in Malta.

Our promise to you is to put your experience with us at the forefrontof everything we do. With the highest clinical care and equipment,we will support you with all aspects of your hearing health.

Check if we cover your area for home or work appointments here

What our customers say

It seems that your after sales service is second to none. A big thank you to Robina who as you must be aware is a tremendous asset to your company.
Pauline H.
This wants to be a thank you letter to the customer care team in general and to Robina in particular. I am really glad that so many years ago, when I wanted you have homecare I selected this company. Ever since it was Robina, who attended to test my hearing and advised the best solutions for me, taking into consideration, that now I am 99 years old, thus take into consideration of my requirements and the prices, as I do not sit around conference tables but that the TV and friendly conversations in a room is the most important requirements. She understood this well and now I can do both very well.
Katherine J
I would like to say thank you to Robina Rayasat for the excellent service on Tuesday 4th June she was professional, courteous, and helpful.I am very happy to recommend Veritas, for a fine job they have done for me. If I was asked how many points I would give out of 10, I would award 12! I am delighted with my hearing aids it makes life so much easier, I never realised how deaf I was before I got my hearing aids.
Russell F.
I was impressed by the type and range of tests you did in order to analyse my current hearing situation. These were more comprehensive and went further than I have experienced before.
Rory M.
I would like to say thank you to Robina Rayasat for the excellent service on Tuesday 4th June she was professional, courteous, and helpful.
Surbjit S.
I am writing to let you know how pleased I am that I decided to purchase my hearing aids. I would recommend anyone who is having difficulty hearing to have their ears tested and not to neglect them as I did for many years.
Barbara L.
I used to think my family mumbled but with the aid of Veritas I hear them clearly. Thank you for your excellent service.
Irene F.
The service and support from Veritas Hearing throughout the consultation and fitting process has been professional, courteous, and helpful. It is wonderful to be able to hear well again, I look forward to our next appointment in December.
Julie H.
I am happy to recommend Veritas Hearing as a company that provides great service and care to its customers.
Raymond C.
I can't speak highly enough about Naseer. His technical skills are clearly excellent and he picks up quickly on readings that don't fit with previous results. He persists until he's satisfied with his investigations! However, it is his personal skills which make Naseer special. He is just great to have around. This is far more than a ready smile and easy conversation. He excels in empathy, a quality in short supply in our society I feel. I felt heard and respected each time he came to my home.
David M.
Brian Downes
13:38 05 Dec 24
Rabina is superb and professional. The hearing aids have changed my life. Cannot recommend Veritas highly enough.
JOHN HIGGINS
16:29 13 Nov 24
My new hearing aids are working well and Robina has done an excellent job of introducing them to me: they have already made a big change to my life.However I would like to congratulate the Company on the superb job done by the office staff. They have been prompt and accommodating in arranging appointments, in keeping me informed and up-to-date and always being bright, polite and cheerful in their communications. They are a credit to the Company and to himself as people and workers. Well done Laura and colleagues, keep it up, you are doing an excellent job; communicating with you has been an absolute pleasure.YoursJohn Higgins
Paul Watson
10:49 06 Nov 24
Wonderful experience. Very knowledgeable and friendly lady. Robina
Walter Delin
15:27 04 Oct 24
Veritas HearingI have been with Veritas Hearing for more than 7 years, and I can say with confidence that my experience has surpassed all my expectations. Finding the right device and assistance was essential.Customer Service: From the moment I was introduced to Veritas I was greeted with warm smiles and a welcoming atmosphere. Robina my audiologist is incredibly knowledgeable and attentive. She took the time to listen to my concerns, understand my lifestyle, and guide me through the options tailored to my needs.Her patience and willingness to answer all my questions made the whole process much less daunting.Laura, her assistant is excellent, she arranges all my appointments and keeps me informed of any changes that are required as well as dealing with my queries in a timely and efficient manner. I opted for the at home service and the convenience of a home visit in the comfort of my own home suits me very well. They keep all my appointments and always arrive within the allocated time slot.Product Range: Veritas Hearing offers a quality selection of hearing aids from various reputable brands, catering to different budgets and preferences. Whether you’re looking for something discreet and modern or a more traditional style, they have it all. Robina, conducted a thorough hearing evaluation and recommended a model most suited to my hearing loss and my aesthetic preferences.Trial Period: One of the standout features of Veritas Hearing is their generous trial period. This allowed me to wear the hearing aids in my daily life and evaluate their performance. I was pleasantly surprised by how quickly I adjusted to the devices. They also arrange for follow-up appointments to ensure I was comfortable and satisfied, which I found to be an invaluable part of the process.Aftercare: The aftercare has been exceptional. I received support in adjusting settings and even learned about routine maintenance to keep my hearing aids functioning optimally. The team at Veritas Hearing is always just a phone call away if I need assistance, which brings great peace of mind.Price Transparency: Veritas Hearing is also transparent about pricing, and there were no hidden fees. They help you navigate insurance options, and their financing plans made it easier to invest in long-term hearing health without breaking the bank.Conclusion: Overall, my experience with Veritas Hearing has been nothing short of superb. The combination of knowledgeable staff, a quality product selection, excellent aftercare, and fair pricing makes it a top choice for anyone in need of hearing aids. After 7 years, I have recently invested new pair of self-charging hearing aids which have provided me with the same confidence and support as before and make me “feel positive”I highly recommend Veritas Hearing to anyone seeking effective hearing solutions!
trainspotwest1_spot
14:57 19 Aug 24
I wanted to say after last appointment, I'm loving the sound and the quality of the hearing. She was scared to adjust the hearing aid, feedback, I had no issue with feedback. I like what she done with background sound how it kicks in and has made speech clearer in noisy environment. I feel like I don't want to take them off. It sounds more natural to me now. I haven't used roger devices since last appointment. I would highly recommend them.FromMr S. Choudhury
Jacqueline
13:09 13 Aug 24
Veritas Hearing is excellent. They keep all my appointments and arrive on time and I've been with them for the past 5 years. Very highly recommended company for anyone who wants better hearing.
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