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Hearing Consultation

PPE & Safe Clinical Visits

We know that many of you will be feeling uncertain and maybe even anxious in this time we are living in, where Covid-19 is ever present. Unfortunately, infection rates are creeping up once more and a lot of areas are experiencing local lockdowns. This week, we wanted to try our best to alleviate any fears you may have about going ahead with your hearing appointments at this time.

 

Our Hearing Professionals

We have a lovely dedicated team of Hearing Professionals who are ready to visit you in a Covid secure way. As a company, we have invested a lot of time into looking at our procedures and believe we have managed to ensure that you can continue having appointments in a safe and secure way.

 

Our Use of PPE

Since March, we have all heard an awful lot about PPE in the media with regards to the pandemic. This is something we are also relying on to help us stay safe. This means that any Hearing Professional who visits you will be wearing the following PPE:

  • Face Shield: this will be sanitised after every appointment
  • Face Mask: this is disposable and will be changed after every appointment
  • Apron: this is disposable and will be changed after every appointment
  • Gloves: these are disposable and will be changed after every appointment

We also bring various bits of equipment to our appointments depending on the type of appointment it is. Every piece of equipment that is not single use is sanitised between every appointment and will only be handled when we are wearing our gloves.

 

What Our Patients Can Do To Help Us

We also request that during this time, all of our patients also wear a face mask (unless they are medically exempt). This is because we will be unable to keep a 2m distance during a procedure (e.g. earwax removal or hearing test). Once a procedure is complete, we will of course be practising the 2m social distance guidance.

 

We Are Here For You!

We very much hope that we have managed to assure you that we are doing absolutely everything we can to ensure that we can continue to see our patients during this very difficult time we are living in. Please do not hesitate to get in touch if you would like to discuss any of the above with us or if you are interested in booking an appointment. We offer a range of services such as hearing consultations, earwax removal and tinnitus therapy.

 

Stay safe everyone

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It seems that your after sales service is second to none. A big thank you to Robina who as you must be aware is a tremendous asset to your company.
Pauline H.
This wants to be a thank you letter to the customer care team in general and to Robina in particular. I am really glad that so many years ago, when I wanted you have homecare I selected this company. Ever since it was Robina, who attended to test my hearing and advised the best solutions for me, taking into consideration, that now I am 99 years old, thus take into consideration of my requirements and the prices, as I do not sit around conference tables but that the TV and friendly conversations in a room is the most important requirements. She understood this well and now I can do both very well.
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I would like to say thank you to Robina Rayasat for the excellent service on Tuesday 4th June she was professional, courteous, and helpful.I am very happy to recommend Veritas, for a fine job they have done for me. If I was asked how many points I would give out of 10, I would award 12! I am delighted with my hearing aids it makes life so much easier, I never realised how deaf I was before I got my hearing aids.
Russell F.
I was impressed by the type and range of tests you did in order to analyse my current hearing situation. These were more comprehensive and went further than I have experienced before.
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I would like to say thank you to Robina Rayasat for the excellent service on Tuesday 4th June she was professional, courteous, and helpful.
Surbjit S.
I am writing to let you know how pleased I am that I decided to purchase my hearing aids. I would recommend anyone who is having difficulty hearing to have their ears tested and not to neglect them as I did for many years.
Barbara L.
I used to think my family mumbled but with the aid of Veritas I hear them clearly. Thank you for your excellent service.
Irene F.
The service and support from Veritas Hearing throughout the consultation and fitting process has been professional, courteous, and helpful. It is wonderful to be able to hear well again, I look forward to our next appointment in December.
Julie H.
I am happy to recommend Veritas Hearing as a company that provides great service and care to its customers.
Raymond C.
I can't speak highly enough about Naseer. His technical skills are clearly excellent and he picks up quickly on readings that don't fit with previous results. He persists until he's satisfied with his investigations! However, it is his personal skills which make Naseer special. He is just great to have around. This is far more than a ready smile and easy conversation. He excels in empathy, a quality in short supply in our society I feel. I felt heard and respected each time he came to my home.
David M.
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We started our company in 2011 with a simple concept of hearing appointments for anyone in the comfort of their own home, work or personal space. We understand that not everyone can or wants to travel out to a clinic and some of us even prefer to be seen in our own surroundings.

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